At The Written Guard, our Refund Policy The Written Guard outlines how we handle returns, damaged items, and refund requests for our handcrafted journals. Due to the handmade and paper-based nature of our items, we maintain a limited refund policy to ensure fairness while upholding our quality standards.
Refund Policy The Written Guard – Eligibility
Refunds may be requested within 15 days from the date of delivery, and apply only to journals purchased from The Written Guard.
Non-Eligible Refunds
Refunds will not be issued under the following circumstances:
- An incorrect shipping address was provided at the time of purchase
- The order was placed without proper authorization (including lack of parental consent)
- The item is returned for reasons not related to damage or defect
Quality Assurance and Damage Claims
All products undergo a quality assurance process prior to shipment. Each item is inspected for:
- Physical damage
- Unwanted marks or defects
- Functionality and overall condition
Because of this process, proof of damage is required for all refund requests. This may include clear photos showing the issue.
How to Request a Refund
To request a refund, please contact us within the 15-day window with your order details and supporting evidence of the issue. Once reviewed, we will notify you of the approval or denial of your request.
